1. Technology & Quality

Q: What is the technical difference between Biocera and low-cost ceramic balls?

• A: Unlike generic media made through low-temperature clay mixing, Biocera utilizes a proprietary Crystal Growth Technology. By melting raw minerals at temperatures exceeding 1,000°C, we create a hardened crystal structure (similar to sapphire/ruby) that ensures zero crumbling, no murky water, and a stable release of minerals.

Q: How do you verify the porous surface and activation of the balls?

• A: We use SEM (Scanning Electron Microscope) imagery to confirm the uniform porous surface of water-activated Biocera Balls. This high-precision surface area is what allows for consistent antioxidant hydrogen and mineral infusion.

2. Safety & Global Compliance

Q: Are Biocera products compliant with the latest U.S. Lead-Free regulations?

• A: Yes. Biocera products are fully compliant with the latest U.S. EPA and 49-state regulations. We are the first company in the world to register ceramic balls with NSF International, holding certifications for NSF/ANSI 42, 61, and 372 (Lead-Free).

Q: Why is NSF/ANSI 372 certification important for my business?

• A: New regulations mandate that water treatment products must meet an average lead content of 0.25%. Biocera's 372 certification guarantees that our media are fundamentally lead-free, allowing you to export your products globally without regulatory risks.

3. Partnership & Manufacturing (OEM/ODM)

Q: Can we request custom formulations for Biocera Balls or Powders?

• A: Yes. In addition to our 8 core Biocera Balls (AG, AO, IP, PW, CA, SP, RC, TO), we provide Bioceramic Agents and Powders for industrial applications in appliances, textiles, and plastics. We can customize mineral ratios and particle sizes to meet your specific technical requirements.

Q: Do you offer OEM/ODM services for AA (Antioxidant Alkaline) Filters?

• A: Yes, we provide comprehensive OEM/ODM solutions specifically tailored for global RO manufacturers. Our core strength lies in our ability to customize the ceramic ball formulation to meet your specific technical requirements.

  • Custom Mineral Blending: We can adjust the combination and ratio of our 8 core Biocera Balls (AG, AO, IP, PW, CA, SP, RC, TO) to achieve your target pH levels, hydrogen concentration, or mineral profiles.

  • Tailored Solutions: Whether you prioritize higher antioxidant (ORP) values or specific mineral fortification, we engineer the internal media to align with your product's unique value proposition.